Delivery Manager

IdeaCrew is currently seeking a Delivery Manager to join our innovative, hard-working team as we disrupt healthcare technology.

The Delivery Manager is accountable for the efficient, on-time, and on-budget delivery of software changes across all assigned projects. This role collaborates closely with Product Leadership and Senior Delivery Managers to ensure that all software solutions meet the highest standards of quality and adhere to the Agile SDLC process outlined by IdeaCrew. The Delivery Manager will ensure that projects are delivered in line with the expectations of the product roadmap, which may include feature projects, operations & maintenance projects, product advancements, security maintenance initiatives, and strategic initiatives of varying size and complexity.

The Delivery Manager oversees day-to-day project operations, including sprint-to-sprint planning, resource allocation, forecasting, and project updates. They serve as the primary point of contact for client communications, ensuring updates are consistent, clear, and timely. As the leader of the delivery team, the Delivery Manager fosters a collaborative, efficient environment, ensuring alignment between product, technical, and quality assurance teams.

A Delivery Manager at IdeaCrew will

• Team Leadership: Lead and guide cross-functional teams, including developers, quality assurance testers, and product managers, to ensure clear communication of project goals, priorities, and expectations. Create a collaborative environment where team members are empowered to succeed.
• Client Communication and Stakeholder Engagement: Serve as the primary point of contact for clients, providing consistent and accurate updates on project progress. Maintain ticket systems (e.g., ClickUp, Redmine, Sugar), host project meetings, and lead discussions around delivery status, resolving concerns or risks as they arise.
• Agile Project Management: Facilitate all Agile ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives. Capture action items, track progress, and drive accountability throughout the project lifecycle.
• Scope and Change Management: Own the scope of each project, ensuring all deliverables meet the needs of product management and clients. Control scope changes and communicate their financial and resource impacts, ensuring alignment between project goals and the total roadmap.
• Collaboration with Group Leadership: Work closely with the Senior Delivery Manager and Product Manager to align project priorities with business objectives, define MVP scope, and ensure resources are allocated efficiently.
• Risk Management and Escalation: Proactively identify potential risks including scope creep, technical challenges, or changes in client priorities. Develop mitigation strategies and escalate issues when necessary to maintain momentum and meet delivery goals.
• Resource and Budget Management: Collaborate with the Senior Delivery Manager and VP of Product Delivery to generate estimates for resource needs, timelines, and budget requirements. Monitor budgets and ensure resources are allocated efficiently.
• Quality Assurance and Documentation: Ensure the technical team produces high-quality documentation, including system diagrams and change logs. Maintain alignment between the team's implementation strategy and the standards set by product management and clients.

Desired Skills & Expertise

• At least 4 years of experience in software delivery or technical project management, with a strong focus on software development and Agile methodologies.
• Proven track record of leading cross-functional teams, including technical staff, quality assurance professionals, and product managers, to achieve successful project outcomes.
• In-depth knowledge of Agile principles, with demonstrated experience facilitating Agile ceremonies and driving sprint execution.
• Exceptional communication skills, both written and verbal, with the ability to explain complex concepts to both technical and non-technical stakeholders.
• Strong skills in identifying and managing risks, solving complex problems, and adapting to changes in scope or project requirements.
• Experience in managing project budgets, resource allocation, and forecasting for large-scale projects.